Legal
Privacy Policy
Privacy Policy
How Storyflow collects, uses and protects personal data when you visit our site, take the Brand Efficiency Scan or book a conversation with us.
How Storyflow collects, uses and protects personal data when you visit our site, take the Brand Efficiency Scan or book a conversation with us.
Last updated 27 October 2026
On this page
Who we are
What we collect
How we use it
Legal bases
Sharing and processors
International transfers
How long we keep it
Your rights
Cookies and analytics
Contact
Who we are
Who we are
Who we are
Storyflow is an AI social-media operating system for organisations that run many markets, locations or brands. This policy explains how we handle personal data on this website.
Storyflow is an AI social-media operating system for organisations that run many markets, locations or brands. This policy explains how we handle personal data on this website.
The site is operated by [Company legal name], [Registered address]. For the purposes of the UK GDPR and the EU GDPR, we are the controller of the personal data described here.
The site is operated by [Company legal name], [Registered address]. For the purposes of the UK GDPR and the EU GDPR, we are the controller of the personal data described here.
What we collect
What we collect
What we collect
When you book a conversation, we collect your name, work email, company, role, the details you share about your operation and the time you choose.
When you book a conversation, we collect your name, work email, company, role, the details you share about your operation and the time you choose.
When you take the Brand Efficiency Scan, we collect your answers: your operation type, the markets you work in and the challenges you select. If you ask us to send you your profile, we also collect your email address.
When you take the Brand Efficiency Scan, we collect your answers: your operation type, the markets you work in and the challenges you select. If you ask us to send you your profile, we also collect your email address.
When you browse the site, we collect technical and usage data through cookies and similar technologies, such as pages viewed, device and browser type, approximate location and referring site.
When you browse the site, we collect technical and usage data through cookies and similar technologies, such as pages viewed, device and browser type, approximate location and referring site.
How we use it
How we use it
How we use it
We use your booking details to schedule the conversation, prepare for it and follow up afterwards. We use your Scan answers to generate your results and, if you ask, to send you your profile.
We use your booking details to schedule the conversation, prepare for it and follow up afterwards. We use your Scan answers to generate your results and, if you ask, to send you your profile.
We use analytics data to understand how the site is used, fix problems and improve our content. We do not sell your personal data, and we do not use it for automated decisions that have legal or similarly significant effects on you.
We use analytics data to understand how the site is used, fix problems and improve our content. We do not sell your personal data, and we do not use it for automated decisions that have legal or similarly significant effects on you.
Legal bases
Legal bases
Legal bases
Under the GDPR we rely on these legal bases: taking steps at your request before entering into a contract, when you book a conversation; our legitimate interests in running, securing and improving our site and in responding to business enquiries; and your consent, for non-essential cookies and for sending you your Scan profile.
Under the GDPR we rely on these legal bases: taking steps at your request before entering into a contract, when you book a conversation; our legitimate interests in running, securing and improving our site and in responding to business enquiries; and your consent, for non-essential cookies and for sending you your Scan profile.
Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect processing that took place before you withdrew it.
Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect processing that took place before you withdrew it.
Sharing and processors
Sharing and processors
Sharing and processors
We share personal data only with service providers who help us run the site and our business: scheduling, email delivery, analytics and website hosting. They act as our processors, under written contracts, and may use your data only on our instructions.
We share personal data only with service providers who help us run the site and our business: scheduling, email delivery, analytics and website hosting. They act as our processors, under written contracts, and may use your data only on our instructions.
We may also disclose personal data if the law requires it, or to protect our rights, or as part of a merger, acquisition or sale of assets, in which case we will tell you.
We may also disclose personal data if the law requires it, or to protect our rights, or as part of a merger, acquisition or sale of assets, in which case we will tell you.
International transfers
International transfers
International transfers
Some of our providers process data outside the UK and the European Economic Area. When they do, we make sure an appropriate safeguard is in place, such as an adequacy decision or the standard contractual clauses approved by the European Commission and the UK.
Some of our providers process data outside the UK and the European Economic Area. When they do, we make sure an appropriate safeguard is in place, such as an adequacy decision or the standard contractual clauses approved by the European Commission and the UK.
How long we keep it
How long we keep it
How long we keep it
We keep booking and enquiry details for as long as we have an active conversation with you and for up to 24 months after our last contact, unless you become a client, in which case our contract terms apply.
We keep booking and enquiry details for as long as we have an active conversation with you and for up to 24 months after our last contact, unless you become a client, in which case our contract terms apply.
We keep Scan answers for up to 12 months. Analytics data is kept in line with the cookie and retention settings described below. When we no longer need personal data, we delete or anonymise it.
We keep Scan answers for up to 12 months. Analytics data is kept in line with the cookie and retention settings described below. When we no longer need personal data, we delete or anonymise it.
Your rights
Your rights
Your rights
You have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to receive it in a portable format.
You have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to receive it in a portable format.
To use any of these rights, contact us at the address below. We will respond within one month. You also have the right to complain to a supervisory authority, such as the Information Commissioner’s Office in the UK or the data protection authority where you live or work in the EU.
To use any of these rights, contact us at the address below. We will respond within one month. You also have the right to complain to a supervisory authority, such as the Information Commissioner’s Office in the UK or the data protection authority where you live or work in the EU.
Cookies and analytics
Cookies and analytics
Cookies and analytics
We use strictly necessary cookies to make the site work, and, with your consent, analytics cookies to understand how visitors use it. Analytics data is aggregated, and we do not use it to identify you.
We use strictly necessary cookies to make the site work, and, with your consent, analytics cookies to understand how visitors use it. Analytics data is aggregated, and we do not use it to identify you.
You can change your cookie choices at any time through your browser settings. Blocking some cookies may affect how the site works.
You can change your cookie choices at any time through your browser settings. Blocking some cookies may affect how the site works.
Contact
Contact
Contact
If you have questions about this policy or how we handle your data, email us at [privacy@yourdomain.com] or write to [Company legal name], [Registered address].
If you have questions about this policy or how we handle your data, email us at [privacy@yourdomain.com] or write to [Company legal name], [Registered address].
We may update this policy from time to time. When we do, we will change the date at the top of this page.
We may update this policy from time to time. When we do, we will change the date at the top of this page.